“ We’ve had several external companies throughout the years who have suggested they can support us in making improvements to our service. Typically this has resulted in the company producing a report and walking away. We have then been left with a proposal of ideas, but with no time to focus on making improvements ourselves, nothing changes, and the exercise becomes pointless. The big difference with J&J is that they have spent time with us as a team, been visible in our department, and supported us to test and implement improvements. This has been a really good opportunity for us.”

Mary Keal, Cath Lab Manager, St. George’s Hospital NHS Trust