Standing Proudly Behind

our Products

MENTOR® proudly stands behind the products we manufacture
with a product replacement policy and our limited warranty programs.

Your patients have legal rights in relation to the products supplied to them.
Those rights are not affected by this guarantee.

   

No Hassle Automatic Enrolment

The moment you chose MENTOR® Breast Implants for your patient, you can feel you’ve chosen complete peace of mind as they are automatically enrolled in to the MENTORPromise Protection Plan – no paperwork required.

Supporting your Patient Make a Claim

In the event your patient experiences an issue with their MENTOR® Breast Implants, once you have determined the issue and explanted the device, contact MENTOR® so the issue can be recorded and the warranty process can begin.

Supporting the EURO 1,000 financial support claim†

1

Contact your local Sales Specialist, who will put you in touch with our Complaints team.

2

Our complaints team will contact your patient to seek permission for MENTOR® to engage with you directly on the issue. You will also be sent a form to complete to gather information regarding the issue.

3

As the device will need to be investigated by MENTOR®, your Sales Specialist will support with arranging a Product Explant Kit and shipping the device to the US.

The investigation takes up to 3 months and you will be informed by letter of the outcome. If the patient is successfully awarded the warranty payment, MENTOR® will pay your hospital or clinic directly, who in turn should pay the patient.

Free of Charge Replacement Implants

If your patient is eligible*‡ for free replacement implants, contact your local MENTOR® Sales Specialist who will be able to confirm and order the replacement product for you ahead of the planned surgery.

Not your patient’s original surgeon? 

Our warranty advises patients can claim the MENTORPromise Plan through either their implanting or explanting surgeon.

References

* In the event of an unexpected rupture (loss of shell integrity), MENTOR® will provide replacement of a MENTOR® Product of any size in the same style as the originally implanted product free of charge for the lifetime of the patient. If a patient is implanted with replacement MENTOR® implants, they are covered by a new MENTORPromise Protection Plan Upon the surgeon’s request, a different implant style may be selected (subject to a charge of the difference between product list prices). Claim to be made by surgeon. Full terms of MENTORPromise Protection Plan available at here.

† When a replacement surgery of a MENTOR® Gel-filled Breast Implant is required due to confirmed rupture occurs within ten (10) years from the date of implantation, provided that eligibility is proven and confirmed by MENTOR® based on its assessment and evaluation, MENTOR® will pay uninsured, out-of-pocket costs for operating room, anesthesia, and/or surgical expenses directly related to

revision surgery up to a maximum aggregate amount of €1000. Operating room and anesthesia related charges shall be given payment priority. In such cases, the request for financial assistance under the MentorPromise Protection Plan must be made to your surgeon. Financial assistance does not imply a loan to you. Full terms of MENTORPromise Protection Plan available at here

‡ In the events of capsular contracture (Baker III/IV), double capsule or late-stage seroma in augmentation surgery of a MENTOR® Gel-Filled Breast Implant, MENTOR® will provide a replacement of a MENTOR® Gel-Filled Breast Implant, free of charge for a period of ten (10) years from the date of implantation, provided that eligibility is proven and confirmed by MENTOR® based on its evaluation of explanted product and assessment of all required documentation. MENTOR® will provide a replacement MENTOR® Product of any size in the same or similar style of the originally implanted product. Claim to be made by surgeon. Full terms of MENTORPromise Protection Plan available at here ** In local currency, at exchange rate set annually by Johnson & Johnson.

152986-200915 UK

© Johnson & Johnson Medical Ltd, 2020