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DePuy Synthes Service Care – We’re here to help!
Our team of experienced customer care professionals is ready and willing to help support the VELYSTM Robotic-Assisted Solution and other products. At DePuy Synthes Service Care, we are committed to serving our customers and patients with exemplary products and support.
DePuy Synthes Service Care
Experienced Technical Support Engineers
Our professional Service Care Technical Support Engineers help customers every day and offer a combined 85+ years of technical support experience.
Trusted and Reliable Field Service Engineers
Our team of professional field service engineers deliver unparalleled uptime and clear communication.
Flexible Service Care Agreements
We offer a variety of flexible service coverage options for your capital equipment.
DePuy Synthes Contact List
Service Care for VELYS Robotic-Assisted Solution
Phone: 1-888-22-VELYS (1-888-228-3597)
Email: [email protected]
Hours of Operation:
EST: 7 a.m. – 8 p.m.
PST: 4 a.m. – 5 p.m
Service Care for Power Tools
Power Tools Customer Service for Sales Orders:
Phone: 1-800-327-6887 Press 'Option 1'
Email: [email protected]
Power Tools Product Support and Repair:
Phone: 1-800-327-6887 Press 'Option 2'
Email: [email protected]
Hours of Operation:
EST: 8:30 a.m. – 5:30 p.m.
PST: 5:30 a.m. – 2:30 p.m.
Learn more about our products
163858-210104 DSUS
Please refer to the instructions for use for a complete list of indications, contraindications, warnings and precautions.