DePuy Synthes Service Care – We’re here to help!

Our team of experienced customer care professionals is ready and willing to help support the VELYSTM Robotic-Assisted Solution and other products. At DePuy Synthes Service Care, we are committed to serving our customers and patients with exemplary products and support.

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DePuy Synthes Service Care

Female customer support representative

Experienced Technical Support Engineers

Our professional Service Care Technical Support Engineers help customers every day and offer a combined 85+ years of technical support experience.

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Trusted and Reliable Field Service Engineers

Our team of professional field service engineers deliver unparalleled uptime and clear communication.

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Flexible Service Care Agreements

We offer a variety of flexible service coverage options for your capital equipment.

DePuy Synthes Contact List

Service Care for VELYS Robotic-Assisted Solution

Phone: 1-888-22-VELYS (1-888-228-3597)
Email: [email protected]

Hours of Operation:
EST: 7 a.m. – 8 p.m.
PST: 4 a.m. – 5 p.m

Service Care for Power Tools

Power Tools Customer Service for Sales Orders:
Phone: 1-800-327-6887 Press 'Option 1'
Email: [email protected]

Power Tools Product Support and Repair:
Phone: 1-800-327-6887 Press 'Option 2'
Email: [email protected]

Hours of Operation:
EST: 8:30 a.m. – 5:30 p.m.
PST: 5:30 a.m. – 2:30 p.m.

Contact our DePuy Synthes Service Care Team

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163858-210104 DSUS

Please refer to the instructions for use for a complete list of indications, contraindications, warnings and precautions.