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Experienced Technical Support Engineers
Our professional Service Care Technical Support Engineers help customers every day and offer a combined 85+ years of technical support experience.

Trusted and Reliable Field Service Engineers
Our team of professional field service engineers deliver unparalleled uptime and clear communication.

Flexible Service Care Agreements
We offer a variety of flexible service coverage options for your capital equipment.
Contact List
Power Tools Product Support – Service & Repair
Standard Hours of Operation:
8:00 am – 8:00 pm EST, Monday-Friday
Toll Free Phone #:
1-800-327-6887 Opt #2
PUREVUE™ Visualization System Technical Support
Standard Hours of Operation:
8:00 am - 8:00 pm EST, Monday-Friday
Toll Free Phone #:
1-800-255-2500 Opt #3, Opt #1, Opt #5
VELYS™ Patient Path Product Support Team
Standard Hours of Operation:
7:00 am – 7:00 pm EST, Monday-Friday
Toll Free Phone #:
1-800-689-0746
VELYS™ Robotic-Assisted Solution Technical Support Hotline
Standard Hours of Operation:
7:00 am – 8:00 pm EST, Monday-Friday
Toll Free Phone #:
1-888-228-3597
VELYS™ Hip Navigation Product Support Team
Standard Hours of Operation:
7:00 am – 7:00 pm EST, Monday-Friday
Toll Free Phone #:
1-800-689-0746
TELIGEN™ System Technical Support
Standard Hours of Operation:
8:00 am - 8:00 pm EST, Monday-Friday
Toll Free Phone #:
1-866-377-3485