RELIABLE TECHNICAL SUPPORT

Service Care

RELIABLE TECHNICAL SUPPORT

Service Care

Our team of experienced customer care professionals is ready and willing to help support the VELYS™ Robotic-Assisted Solution and other products. At DePuy Synthes Service Care, we are committed to serving our customers and patients with exemplary products and support. View the Contact List.

We’re Ready to Help

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Experienced Technical Support Engineers

Our professional Service Care Technical Support Engineers help customers every day and offer a combined 85+ years of technical support experience.

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Trusted and Reliable Field Service Engineers

Our team of professional field service engineers deliver unparalleled uptime and clear communication.

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Flexible Service Care Agreements

We offer a variety of flexible service coverage options for your capital equipment.

Contact Our Service Care Team

Product you are contacting us about

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Contact List

Power Tools Product Support – Service & Repair

Standard Hours of Operation:  
8:00 am – 8:00 pm EST, Monday-Friday 

Toll Free Phone #:  
1-800-327-6887 Opt #2 

PureVue Tower Technical Support

Standard Hours of Operation:  
8:00 am – 5:00 pm EST, Monday-Friday 

Toll Free Phone #:  
1-800-255-2500 Opt #3, Opt #1, Opt #5 

VELYS™ Patient Path Product Support Team

Standard Hours of Operation:  
7:00 am – 7:00 pm EST, Monday-Friday 

Toll Free Phone #:  
1-800-689-0746 

VELYS™ RAS Technical Support Hotline

Standard Hours of Operation:  
7:00 am – 8:00 pm EST, Monday-Friday 

Toll Free Phone #:  
1-888-228-3597 

VELYS™ VHN Product Support Team

Standard Hours of Operation:  
7:00 am – 7:00 pm EST, Monday-Friday 

Toll Free Phone #:  
1-800-689-0746 

163858-210104 DSUS

Please refer to the instructions for use for a complete list of indications, contraindications, warnings and precautions.