Support Resources and Information

Support Resources and Information

Beyond the delivery of products and services through our Johnson & Johnson MedTech Companies, we recognize our partners may have additional, specific questions or requests for our teams. Learn more about various programs we support including how to contact us directly.

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Contact Us

Across Johnson & Johnson MedTech, we are available to receive your inquiries or answer questions you have. Access specific contact information for each of our companies.

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Find Instructions for Use

The e-IFU website provides you with Instructions For Use (IFU) from Johnson & Johnson MedTech companies. Search by product code, product name, company and more.

J&J Customer Connect

J&J Customer Connect

Johnson & Johnson Customer Connect is a Self Serve online platform to process orders, track order status, find production information, run price inquiries and more!

EPC Homepage

Ethicon Product Center

The Ethicon Product Center (EPC) features detailed product code information for current Ethicon products by country or region.

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Research & Development

We seek the best science and technology, no matter where it is, to solve the greatest healthcare unmet needs of our time.

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Reimbursement Resources

We are dedicated to providing information to help address your reimbursement questions.


Offering Healthcare Professionals access to a robust collection of educational content, available anytime, anywhere.

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Grants & Giving

Learn more about the supported educational grants, charitable contributions and sponsorships we support including the process you can follow for requests.

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Medical Information Requests (MIR)

A medical information request (MIR) is any unsolicited request from an HCP for medical, scientific or technical information that is routed to Medical Affairs because it cannot be answered based on a particular product’s current prescribing information or Instructions for Use (IFU) as cleared or approved by the appropriate competent regulatory authority, such as the Food and Drug Administration or another local authority.

MRI Safety Information

View safety information for using magnetic resonance imaging (MRI) for patients who have Johnson & Johnson medical devices.

California Compliance Information

Learn more about our program for compliance with applicable federal and state laws and industry standards.

 DePuy ASR™ Hip Recall

In August 2010, DePuy Orthopaedics issued a voluntary recall of its ASR™ XL Acetabular Hip System and DePuy ASR™ Hip Resurfacing System. The ASR Helpline can answer your questions.