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Standing Proudly Behind
MENTOR® proudly stands behind the products we manufacture
with a product replacement policy and our limited warranty programs.
Your patients have legal rights in relation to the products supplied to them.
Those rights are not affected by this guarantee.
All recipients of MENTOR® Breast Implants are automatically enrolled in the MENTORPromise Protection Plan. Should a conﬁrmed rupture or deﬂation due to wear or delamination occur, you will receive a replacement of the damaged implant, together with, if requested, a replacement of the other, undamaged implant, of the same style and at no charge. If you receive replacement implants, you are covered by a new MENTORPromise Plan for the replacement implants.
For our MENTOR® Breast Implants, if a rupture occurs within 10 years of surgery, you will also be eligible for up to €1,000** in ﬁnancial assistance for surgical costs. See detail below.
Certain additional complications are also covered for 10 years with free product replacement. See detail below.
MENTORPromise Protection Plan
We oﬀer financial assistance towards operating costs (where applicable) with our MENTORPromise Protection Plans.
View our MENTORPromise Protection Plans below:
|FREE Lifetime Product Replacement* for rupture||
|Up to €1000** Financial Assistance Coverage for Rupture when it occurs within 10 years of the original implantation†||
Up to €1000
|FREE product replacement in the events of capsular contracture (Baker III/VI), double capsule and late stage seroma‡||
|FREE Contralateral Implant at your surgeon’s request||
|FREE and Automatic enrollment||
FREE and Automatic enrolment
* In the event of an unexpected rupture (loss of shell integrity), MENTOR® will provide replacement of a MENTOR® Product of any size in the same style as the originally implanted product free of charge for the lifetime of the patient. If a patient is implanted with replacement MENTOR® implants, they are covered by a new MENTORPromise Protection Plan Upon the surgeon's request, a different implant style may be selected (subject to a charge of the difference between product list prices). Claim to be made by surgeon. Full terms of MENTORPromise Protection Plan available at here.
† When a replacement surgery of a MENTOR® Gel-filled Breast Implant is required due to confirmed rupture occurs within ten (10) years from the date of implantation, provided that eligibility is proven and confirmed by MENTOR® based on its assessment and evaluation, MENTOR® will pay uninsured, out-of-pocket costs for operating room, anesthesia, and/or surgical expenses directly related to revision surgery up to a maximum aggregate amount of €1000. Operating room and anesthesia related charges shall be given payment priority. In such cases, the request for financial assistance under the MentorPromise Protection Plan must be made to your surgeon. Financial assistance does not imply a loan to you. Full terms of MENTORPromise Protection Plan available at here
‡ In the events of capsular contracture (Baker III/IV), double capsule or late-stage seroma in augmentation surgery of a MENTOR® Gel-Filled Breast Implant, MENTOR® will provide a replacement of a MENTOR® Gel-Filled Breast Implant, free of charge for a period of ten (10) years from the date of implantation, provided that eligibility is proven and confirmed by MENTOR® based on its evaluation of explanted product and assessment of all required documentation. MENTOR® will provide a replacement MENTOR® Product of any size in the same or similar style of the originally implanted product. Claim to be made by surgeon. Full terms of MENTORPromise Protection Plan available at here
**In local currency, at exchange rate set annually by Johnson & Johnson.